Terms and Conditions
These Terms and Conditions govern your use of our website located at blueacetrading.com, operated by Blue Ace Trading LTD, a company registered in England and Wales.
By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our website.
1. Use of the Website
You must use the website in accordance with these Terms and applicable UK laws. You agree not to:
- Use the website for any unlawful purpose.
- Transmit any data that contains viruses or harmful software.
- Attempt to gain unauthorised access to the website.
- Use the Website in any way that may impair its performance or availability.
2. Eligibility
You must be at least 18 years of age or have permission from a parent or legal guardian to make purchases on our website. By using the website, you confirm that you meet these requirements.
3. Product Information and Pricing
All prices are in Pounds Sterling (GBP) and include VAT (where applicable). We reserve the right to change prices, products, and availability at any time without notice.
Despite our best efforts, product descriptions or pricing errors may occur. If we discover an error in your order, we will contact you before dispatching your order to confirm the correct details.
4. Ordering Process
When you place an order, you will receive an email acknowledging receipt. This email does not constitute acceptance of your order. A contract between you and us will only be formed when we confirm dispatch of the goods.
We reserve the right to refuse or cancel any order for any reason, including product unavailability or errors in pricing.
5. Payment
We accept payment through secure third-party providers. You confirm that the payment method used is yours or that you have permission to use it.
Orders will not be dispatched until full payment is received.
Please view our Payment & Security Policy for more information.
6. Delivery
We offer delivery to UK addresses (and selected international destinations, where applicable). Delivery times are estimates only and may be affected by external factors.
We are not liable for delays outside our control. Delivery costs and options are shown at checkout.
Please view our Shipping Policy for more information.
7. Cancellations and Returns
7.1 Your Right to Cancel (Consumer Contracts Regulations)
If you are a UK consumer, you have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.
To cancel, you must notify us via email at info@blueacetrading.com. You then have 14 days to return the item(s) in their original condition.
You are responsible for the cost of the return unless the item is faulty or incorrectly sent.
7.2 Refunds
Refunds will be processed within 5-7 business days of receiving returned goods. Refunds will be issued to your original method of payment.
Please view our Returns & Exchanges Policy for more information.
8. Faulty or Damaged Goods
If your item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery, in line with the Consumer Rights Act 2015.
9. Intellectual Property
All content on this Website, including but not limited to text, images, logos, graphics, and software, is owned or licensed by Blue Ace Trading LTD. You may not reproduce, distribute, or exploit any content without prior written consent.
10. User Content
By submitting content (e.g., reviews or testimonials), you grant us a non exclusive, royalty-free, perpetual licence to use, reproduce, and display that content on our website or marketing materials.
You must not post anything unlawful, defamatory, or infringing on the rights of others.
11. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Please view our Privacy Policy for more information.
12. Liability
We are not liable for:
- Any loss of profit, revenue, or data
- Any indirect or consequential loss
- Any delays or failures due to circumstances beyond our reasonable control.
Our total liability for any claim shall not exceed the amount paid by you for the goods in question.
This does not affect your statutory rights.
13. Changes to Terms
We may amend these Terms from time to time. The updated Terms will be posted on this page with a new "Effective Date." Continued use of the Website constitutes acceptance of the updated Terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have any questions about these Terms, please contact us at info@blueacetrading.com
Effective Date: 12/09/2025
Last Updated: 12/09/2025